FAQ

The Lockbox Escape Room & Events provides a creative and fun way to build teamwork skills, making it perfect for all types of players. As you and your team try to escape, you’ll learn to work together to reach a common goal in a challenging environment. Whether you come with family, friends or co-workers, our escape rooms provide great benefits for all.  We provide escape room adventures for many types of private gatherings, including these groups. From celebrating a special occasion to simply doing a fun activity, this is a unique way for all types of groups to work together, helping them strengthen relationships and create new bonds. Give us a call if you’d like to hear more.

WHO CAN PLAY?

The themes and programming of our rooms are appropriate for any age although the puzzles may be frustrating for anyone under the age of 12.  All minors under the age of 18 must have an adult sign a waiver.  All minors under 16 must have at least 1 adult accompaniment in the room.

HOW LONG WILL THE EXPERIENCE LAST?

Most games are allotted 60 minutes per experience.  We request that you arrive 15 minutes earlier than your reservation.

DO I NEED SPECIAL SKILLS OR ATTIRE?

No!   We welcome adventurers of all backgrounds.  An understanding of English is helpful.

ARE MOBILE PHONES ALLOWED?

No.  Pictures and recording are prohibited.  Players will be asked to shut off their devices and be provided a safe place to store personal items.

AM I REALLY LOCKED IN A ROOM?

Fire marshals do not allow for doors to be locked.  Players can leave the room as they please.  However, your time continues to run!

CAN I BOOK A PRIVATE EVENT OR LARGE GROUP?

Yes! Please contact us by phone or email to help us understand your group's goals!

WHAT HAPPENS IF WE GET STUCK?

Each group will be monitored by a Game Master via secret surveillance.  If you get stuck we would be happy to provide a clue!

WILL I BE IN A ROOM WITH PEOPLE I DON'T KNOW?

No.  Each reservation will be a privately booked experience.

WILL I BE REFUNDED IF I AM LATE, CANCEL, OR MISS MY APPOINTMENT?

All reservations require a $25 non-refundable booking fee for those that are late or miss their appointment.  All reservations canceled with 24 hours notice will be refunded.